TY  - BOOK
AU  - Kendall,Rob
TI  - Blamestorming: why conversations go wrong and how to fix them
SN  - 9781780286549
U1  - 158.2 KEN 
PY  - 2014///
PB  - Watkins Publishing
KW  - Interpersonal communication
KW  - Conversation analysis
N1  - Includes bibliographical references
N2  - Rob Kendall outlines the reasons why our daily conversations go wrong, explains how to respond when they do and provides tips on how to stop them going wrong in the first place
ER  -